Today`s customer expects a timely quality interaction and an immediate response if an issue occurs. Having an efficient and competent call center is the best way to ensure your client is sought after and has a positive customer experience. Call centers are an excellent solution for handling customer tickets and keeping up with the clients` demands and expectations. We are capable of providing you with the most modern call center solutions - both software and proficiently-trained call agents.

A growing number of businesses adopt Video-Call into their customer service strategy. It is becoming an increasingly popular contact channel with a surprising surge of this type of service by 70% since 2020. Customers absolutely enjoy video-call customer service, as it makes the interaction between your brand and them real-time, personalized and most importantly it humanizes the digital customer experience. Video-call customer service will not only create a pleasurable interaction, but helps with building brand trust and a meaningful business-client connection.

Live-Chat is a must in your customer service strategy as it enables your customers to contact you conveniently directly through your website and quickly receive support on their queries. Via text chat your clients can communicate with you easily and contact you at any time while getting almost an immediate response. It is one of the most convenient and cost-effective customer support services for both customer and business. Live-chat is becoming predominantly preferred by the customers because it's a much faster alternative than email or phone.

Mobile Messaging or SMS Customer Service is a type of customer service where an organization uses a specialized SMS software to directly respond to customer queries. It is mainly utilized for its faster response rate and offers a more personalized approach to customers. Mobile messaging is quickly acted upon, saves valuable time, it builds trust in the business and helps in nurturing the business-client relationship. It attracts the attention of the customers, as the SMS open rate is 90%, creating a seamless customer journey and a cost-effective customer support service.

Email Customer Service is one of the primary customer service channels and is mandatory to have if you want your business to be recognized as a trustworthy and professional service provider. It is still a highly preferable way of contact for many customers and is usually used as a formal type of communication. It may not be one of the fastest customer service channels but email customer support usually provides insightful, detailed and valuable information regarding the client's questions and issues. We can facilitate you with a specialized software, as well as agent representation, following the best email customer support guidelines.

As the name suggests, Social Media Customer Service takes place on social platforms where your brand maintains a business profile. A rising number of customers are using the brand`s official profile to connect with them. It's crucial that you provide immaculate customer support on all of your social media platforms. Offering omnichannel support on social media may be a challenge, but remember that you have to respond in a timely manner, act as a human and reply to both positive and negative feedback. Mastering social media support can only aid with customer satisfaction, positive reviews online and building a stable relationship with your audience.

Automated Customer Service is an innovative technology-based customer support which allows customers to solve an issue without human interaction. It has the capacity to provide 24/7 support and is mainly used to assist the customer service department with simple, repetitive tasks or directing tickets to the relevant department. Automated customer support is exceptionally cost and time efficient, as it is a very convenient tool, speeding up the customer support processes and freeing up time for the customer representatives to focus on tasks which require human intervention.

Chat Bots represent automated customer service. They are built through artificial intelligence, machine learning and natural language understanding in order to respond as humanly as possible. Chat bots use a pre-programmed script and an available knowledge base to communicate with a customer. They can be a useful customer support tool, performing routine tasks and returning a fast reply to frequently occuring customer questions. They are a useful customer service tool which allows you to gain customer insights, increase customer engagement, balance automation and human interaction, reduce customer support costs and improve customer experience.

In-Person Representatives are specially trained customer support agents available at the physical locations of a business, who assist customers and solve their problems. In today's digital world the in-person representation could be also performed via virtual customer support remotely. The customer service representatives work directly with people and are highly valuable in terms of fostering lasting client relationships, maintaining a good brand image and are the voice of the company. In-person representation is key to a customer support strategy as it strongly affects the customer journey and customer retention rate.